GET IN TOUCH
Any complaints regarding cake quality must be addressed within 24 hours and accompanied by the following:
- Clear, dated photos of the item in question
- Proof of purchase
FREQUENTLY ASKED QUESTIONS
DO YOU DELIVER?
Yes, we deliver up to 50km from our Carlton store. Input your delivery address via the top bar and delivery will be quoted based on distance in the cart page. We may extend the 50km zone for larger orders such as wedding cakes however this will need to be approved and quoted on a case by case basis.
DO YOU DELIVER INTERSTATE OR INTERNATIONALLY?
Some non perishable products can be posted via australia post. Please see our merchandise interstate shipping page to see our range.
HOW DO I PLACE AN ORDER FOR DELIVERY?
Orders for delivery can be placed online or over the phone, call us on 03 7034 7066
HOW DO I PLACE AN ORDER TO PICK-UP FROM CARLTON?
Orders to pick-up from Carlton can be placed online or over the phone.
DO I HAVE TO PLACE AN ORDER FOR A BIRTHDAY CAKE?
We have a large range of celebration cakes available in store for walk ins. Although we stock up our cakes daily, if you are wanting something specific we highly suggest you place an order so it wont be sold out when you arrive. All customised plaques require atleast 24 hours notice.
DO YOU MAKE CUSTOMISED CAKES OR WEDDING CAKES?
Yes, please scroll up tot he top of this page and submit a cake enquiry with a photo example for a quote. all customised cakes require a minimum of 72 hours notice.
WHAT IS YOUR REFUND POLICY?
Standard orders may be cancelled by 10am 3 days prior to delivery/pickup date in order to receive a full refund.
Customised orders may be cancelled by 10am 5 days prior to delivery/pickup date in order to receive a full refund.
DO YOU MAKE HALAL CAKES?
Yes, we only use halal gelatin so any cake that does not contain alcohol in the description will be halal.
DO YOU MAKE DAIRY FREE CAKES?
Our Torta di Arancia cake does not contain dairy in the recipe however there may be dairy in the chocolate decorations on top of the cake.
DO YOU MAKE EGGLESS CAKES?
Our cookies and cream cheesecake does not contain egg in the recipe.
DO YOU MAKE GLUTEN FREE CAKES?
Unfortunatly none of our cakes are gluten free as everything is made in the same kitchen. there are however some cakes which do not contain flour in the recipe.Tthese can be seen in the flourless tab on the celebration cakes page.
DO YOU MAKE NUT FREE CAKES?
Unfortunatly none of our cakes are nut free as everything is made in the same kitchen. there are however some cakes which do not contain nuts in the recipe. Our staff would be more than happy to help find a suitable option.