Whilst we will endeavour to meet your dietary needs, our products are all produced & prepared on equipment that may contain small traces, residue or may have been in contact with allergenic substances and therefore we cannot give a guarantee that potential allergen transference has not occurred somewhere in the process. Therefore, we are unable to guarantee that any items sold are free from traces of allergens.
Standard product orders must be cancelled by 10am at least 2 days prior to the delivery/pickup date to receive a full refund.
Customised product orders must be cancelled by 10am at least 7 days prior to the delivery/pickup date to receive a full refund.
We are committed to meeting your requested delivery time but cannot provide a guarantee. We will try our best to deliver as close as possible to the requested time.
If the premises is unattended at the time of delivery and there is no safe place to leave your order, it will be returned to Brunetti Classico where it will remain for collection. Second deliveries can be scheduled for the following day however you will need to pay the delivery fee again.
All orders must be inspected on pick up or upon delivery to confirm everything that was ordered is there. Any complaints regarding presentation must be expressed immediately before taking the cake.
Any complaints regarding cake quality must be addressed within 24 hours and accompanied by the following:
· Clear, dated photos of the item in question
· Proof of purchase
Please be advised tiered and barrel cakes are made up of multiple cakes stacked on top of each other. For stability purposes, cake boards are positioned between each level of cake and straws/crosses are placed within the tiers. All products are food grade, and this is common practice when making tiered/barrel cakes.
Please note all our cakes are handmade and therefore may vary slightly from photo example. All cakes pictured may be different in proportions depending on sizing selected.
We cannot guarantee a date and time for delivery as this is dependent on the postal service. You will be provided a tracking number for your parcel. All chocolate and edible items shipped via Australia post will leave Brunetti Classico in perfect condition and be packed to the best of our abilities. Brunetti Classico cannot guarantee they will not melt or break while in transit. If you place this order, you acknowledge it is a risk and no refunds will be provided for damaged chocolate items.